Building Bridges of Trust: An Approach to Cultural Transformation
March 17th, 2022 Webinar: The Delaware River Port Authority (DRPA/PATCO) was engaged in several large, mission-critical projects at a time when morale and trust, both internally and among external stakeholders, were low. They turned to lessons based on the principles of comedy improvisation, such as deep listening, empathy, and collaborative trust. Using a new strategic plan combining […] Read More